Researches prove that the right response to positive comments or negative complaints from customers can bring one’s lost good reputation back, online.
This new finding communicates a message to all those who strive hard to maintain a good reputation online. Brands/companies/celebrities, while having a good exposure to major social media channels always need to make use of this utility to communicate with their potential customers/clients/fans, which in reality they fail. It is surprising to find that most of the customers/fans/clients want the brands/companies/celebrities to have their attention. Customers/fans/clients make a positive feedback or pass a negative comment through major social media channels like twitter or Facebook, they expect a reply. Feedback is rated as something they would love you to do. Continue reading “Reputation Management Online Through Right Response!”
We live by five star ratings to just about anything you can buy or do in the online world these days. To plan a holiday or buy a best-seller we go by ratings and reviews online on TripAdvisor or Amazon. Real people telling you their joyous experiences helping you decide it all. Or NOT! This New York Times article lifts the lid on fake rave reviews. Here is an excerpt… Continue reading “Two 5-Star hotel reviews up for just $5 – Hotel Reputation”
Our finding shows that most doctors worry about negative reviews posted about them on review websites. Physicians’ know that it’s just the mouthing off unhappy patients. Review website often doesn’t take the responsibility to ascertain the negative reviews are baseless and fictional. For example In one case we found a “review” that was demeaning beyond belief, the so-called patient was an ex- girlfriend of that physician and she had a personal agenda in doing so. But not everybody will realize the quality of such information and the significant impact it has on the physician. Continue reading “Physicians’ Reputation- do you encourage positive reviews from patients?”
We’ll explain a little why physicians should be worried about online reputation management (ORM).
As the online world is wide and handy, bad reputation takes shape here. Online Reputation Management is the monitoring process that addresses or alleviates the SERPs (search engine result pages) or entries in the online media and social networking domains. Continue reading “Physicians’ Reputation Management! Is it too late to act?”
Yesterday we did a piece on the Top Ten Reputation Management Tips, detailing 10 things you really should be doing to preserve your own/brand name on t’internet. And, while we freely admit that the list wasn’t exhaustive, there are also some things which – equally as importantly – you should NOT be doing. Whilst amicable that you should wish to fix any issues that may arise, within you is the potential to make things a whole lot worse, too.
Continue reading “Top Ten Don’ts of Reputation Management”
[Updated 13/06/2011] I don’t envy the work of a TV Network President. I envy the salary, sure – but trying to ensure that television continues to make money at the cost of quality, principles and a core fanbase can’t be easy. That’s probably not the way the job should work, but just try telling that to Dave Howe, President of NBC Universal’s ‘SyFy’ television network. Hordes of fans are turning their backs on the cable channel, and it’s primarily down to the decision to cancel fans’ favourite: Stargate Universe.
Continue reading “SyFy Kills Stargate Universe (SGU) And Reputation”
They say imitation is the greatest form of flattery. They say that impersonation is a form of imitation. Ergo, shouldn’t impersonation thus be considered flattery? Well, no – not really. Especially not if, whilst impersonating you, they’re actively making you look bad. And unfortunately, this is becoming an increasingly ‘popular’ practice amongst social networking sites.#
Continue reading “Know Thy (Social Networking) Self”
There is a saying that even bad publicity is good publicity, but that may work for Hollywood and that is not the case here. Reputation Management For.com conducted a study and learned that corporate crisis might very much result in online negative publicity, lowering the repute of the company. It was further found that most companies still tend to follow public relations and don’t see the value in ORM (online reputation management) until they get bonked in the head with devastating bad publicity. It’s in such situations that the effect of public relations becomes invaluable. Continue reading “How PR is out and Reputation Management is in”
If your company is doing well in business, you can expect anything from scams to complaints being suggested by Google that will only do it harm. Today, Internet is a huge virtual market place and it is important for any business to maintain a positive feedback or image on the web in order to do well. It is certain that you’ll get some negative reviews or listings even in your Google suggestions when your company name is searched.
The number of companies coming under attack from unscrupulous competitors, ex employees and anyone with a grudge are increasing. These third parties have enough time on their hands to submit a false complaint or allegation against your company in the hope that it will be seen by potentially new and existing clients. This is done with the intention of creating enough doubt in the minds of your clients that they will continue to search for competing companies. Continue reading “How to keep your company away from Google suggested ‘scams’, ‘reviews’ and ‘complaints’!”
Now much of the attention is on Japan’s nuclear power plant blasts following the deadly earthquake and tsunami. This could soon be the worst nuclear accident after Chernobyl. Radiation levels are a shocking 1,000 times above normal around the Japanese nuclear plant.
Japan had the misfortune to declare its first-ever emergency at a nuclear power plant because of a cooling system failure at the Fukushima Daiichi nuclear reactor, thanks to emergency generators being knocked out during the 8.9 magnitude earthquake. As the emergency grew, the evacuation area and level of panic grew by the minute.
The reputation of nuclear energy was boasted wildly over the years as the savior for the power crunch the world has been facing. The one prime reason was to satiate the growing need of energy, particularly for countries with limited or no reserves of fossil fuels. Ever since then reactors of all sizes and shapes mushroomed across the world to square the need for energy, without which huge populations of the world lead a miserable future, according to them. Continue reading “Has nuclear power lost its reputation post the Japan earthquake and Tsunami?”