Michelle Obama has proven that speaking from the heart is what matters. Some might argue that Donald Trump does the same, but being a demagogue is not the same as speaking from the heart. He appeals to the heart (perhaps) but mainly to people’s visceral beliefs and hangups. The First Lady has managed to speak both passionately and with an authentic sense of indignation. It is those two characteristics that make her so popular. It does not matter whether she is necessarily right or wrong so much as the fact she believes what she says and it is not hostile to other groups. Executives might learn from her!