Close to the heels of Toyota recall, Honda Motor Co is all out to make a similar move to replace the faulty airbag deflator in their cars. The No.2 automaker of Japan is about to recall 4+ million cars.
About 12 incidents have been reported including one fatality. This is the second time Honda is recalling their cars for the same reason, previously it was in November 2008 and June 2009. The series of recalls from Honda also includes the one for faulty window switch.
The current recall applies to 2001 and 2002 year model; CL vehicles, Civic, Accord, CR-V, Pilot, Odyssey, and 2002 Acura TL. Honda is currently concentrating the recall in the United States
A Honda spokesman said “the defect was caused by insufficient stamping pressure during the production of the inflator”. On the contrary the US unit of Japan’s Takata Corporation; manufacturer of the airbag stated ‘they are not aware of any defect in airbags supplied to Honda’.
Known for their reliability and quality over the years, the recent incidence has jolted the customer’s faith in these Japanese (Honda, Toyota) vehicles. This has also effected its production and sale in many countries. Quick to grab the market share the domestic car makers; General Motors, Chrysler and Ford are looking to cash in on the woes of their unbeatable Japanese competitors.
As from the reputation management point of view, we feel if Honda is able to turn the buzz rapidly and positively, the damage will only be marginal. A positive step to regain customer confidence, Honda has already started contacting it’s customers by mail asking them to take their cars to the authorized dealers.