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Posts Tagged ‘Stephen Fry’
Stephen Fry Pledges Prison Over Twitter Joke
April 18, 2011 | 
Author Twitter and other social networking sites have the potential to be a great source of information and entertainment, if you have the patience to filter through all the “I am eating toast”-like posts. Of course, they also have the potential to cause a whole world of grief if handled incorrectly. For celebrities, a bit of misdirected anger will usually result in some negative media coverage. For former trainee accountant Paul Chambers, his mis-Tweet resulted in legal action and the loss of his job. As a result, a whole host of famous faces have been up in arms, including (and especially) Stephen Fry.
Stephen Fry – Love It!!!
Whats the point of news unless it’s going to be interesting, it’s not often I LOL (laugh out loud not lots of love for people not in the know), but this story had me laughing in the Guardian.
Broadcaster and writer Stephen Fry has tried to establish himself as an unlikely authority on female sexuality, claiming that straight women only go to bed with men “because sex is the price they are willing to pay for a relationship”.
What is the point of twitters, blogs and other such channels if you can’t say things off the cuff. I know Stephen was being interviewed when he said his comments, but my first thought when I heard the story was he must have twittered it.
To have a big following online you have to stand out from the rest, you have to be different, you have to be interesting. Sure he will have pissed off a few people with his comments, but how many more people are going to follow him now, I think he will see a spike increase.
Too often celebs and companies a like fill the internet space about themselves with fluff rather than being informative or enjoyable. Do people really need to know you are going to the toilet or making a cup of tea?
Posted in Celebrity, Celebrity Reputation, Reputation Management, Social Network Sites | 
Tags: gaurdian, Stephen Fry, twitter | 
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Stephen Fry don’t pack in!!!
Stephen Fry is a great example of a celebrity who could easily protect his own reputation on-line with a bit of guidance. Stephen has a massive following of almost 1 million on Twitter which is growing daily. With that many people following it’s easy to use it as a PR machine if done correctly. The issue with the Internet is anything you say is picked up and replicated 100′s if not 1000′s of time, so thought has to be given when you have such a high, dominating presence on the net. Social networks can be your best friend or your worst nightmare depending on how and what you do.
With a little work Stephen Fry could banish pretty much any negative content ever showing in page 1 of Google’s search results and never worry about 3rd party comments. At least Stephen knows people are reading what he is saying unlike most of mortal human beings… Keep up the good work!!!
U.S. Airways don’t forget how easy bad service gets around the net
It’s funny how the simplest lack of customers service or badly run service can get round the Internet. There are some people you just want to avoid offering bad service to like Matt Cutts, check out his U.S Airways Frequent Flyers Programme post.
In todays world of instant communication, it does not take long to get word out and if you have a massive following like Matt Cutts or Stephen Fry even quicker!!!
Hopefully U.S Airways will pick up on Matt’s post and respond accordingly. The airlines seem to really suffer when it comes to customer service, British Airways is great at loosing bags, Delta Airways serves pizza and lands at the scruffiest terminal in JFK. I think the airlines need to work harder on their reputation both on and off-line.
Reputation management and customer service run hand in hand, It’s simply because customers are turning their backs to businesses that do not deliver value and good customer service adds value. There’s no way around it. It’s not about being cheap or their would not be business and first class, it’s about looking after your customer.
Here are some Do’s
- If you promise something to a customer make sure you come through, if you can’t take the time and effort to explain why and offer an alternative or full refund.
- Keep customers informed and make it personal
Here are some don’t s
- Avoid not communicating with customers, even if just to say sorry no update
- Don’t give bogus reasons, be honest
- If a refund is due, don’t drag it out, just pay it
By no means is this an exhaustive list of costumer service points, just the ones that really annoy me.