Posts Tagged ‘Nokia’
Nokia Fades Away (to Windows)
For those of you old enough to remember, Nokia used to have a hell of a reputation for technical skill and prowess. The annoying Nokia ring tone was the distinctive sound of the mobile revolution. Those days are gone and in the tech mobile world the talk now is of iOS and Android. It seems that nobody talks about Nokia and that is why they are fading away. The life blood of a technical platform is traction and traction is one thing that Nokia no longer has.
News that Nokia will start building a phone for Windows 7 mobile is surely death knell evidence for this. In the world of mobile it might be likened to two drunks propping themselves up. The recent laughable Windows 7 tablet previews on Youtube suggest strongly that the desktop operating system is going to find it hard to migrate to the touch screen mobile world of the future.
What went wrong? In simple terms, Nokia got arrogant and walked away from the absolute engagement with developers and the ecology of their platform (something Twitter might be starting to do already) and as a result that ecology dried up. Of course a lot of people still use Nokia but that is only because they are cheap not because they have much to offer. The brand that was once king, must now beg at Microsoft’s door. Building reputation ecologies takes a lot of time and patience and requires a certain type of culture in the organisation. As organisation grow larger they find it harder to share. In traditional markets your ecology are your retailers or your distributors – and you stand at the top. In the technology markets your ecology are your partners and they are strategic.
It might have been different if Nokia had recognised the iPhone from the get go, but instead they derided it. It was pointed a way forward which they chose to ignore. How their stock holders must regret that in hindsight!
Top 100 Brands lets see how their online reputation is
I saw a news article on the BBC about the top 100 brands in the world and thought it would be interesting to see how their rankings were reflected on the Internet in terms of Reputation Management. I got the list off Interbrand which runs a report each year. All the main brands have a http://en.wikipedia.org page but I decided not to list every Wiki page, you can easily find them yourself. The results are from the searches I did on Google.com
- Coca Cola – Number one in the report, it looks like they have about 4 websites on the first page but this massive giant still has a negative result number 7 http://www.inminds.co.uk/boycott-coca-cola.html
- IBM – One negative from the same site as Coca Cola http://www.inminds.co.uk/boycott-ibm.html Number 5, International Brotherhood of Magicians number 8, so as long as you don’t annoy one of these magical guys you should be OK
- Microsoft – They pretty much dominate the first page through all the sites they run from bing to xbox, http://en.wikipedia.org/wiki/Microsoft being the main issue
- GE – So far is doing very well like Microsoft however they also have negatives about them on the Wiki page
- Nokia – Have done a great job with their reputation online dominating pretty much the first page, again a wiki page with negative content is still available.
- Macdonalds – falls into the category of having a name with a lots of other people (Scots) and businesses helping drown out negative content. Of course there is a wiki page but on one of those rare occasions the page is about Kevin B. MacDonald so well done Macdonalds the only company so far not to have anything negative on the first page in google.com
- Google – Guess what there is not one negative piece of content about Google not even a wiki page, I wonder how they manage that
- Toyota – At the time I did this research Toyota had a couple of negative news stories, wiki page and this one http://news.cnet.com/8301-11128_3-10353116-54.html number 10
- Intel – Intel have a clear bill of health apart from Wiki page
- Disney – Have done very well, even the wiki page was number 9 in the results, a few negative news stories but not directed at them, well done!!!
I will look at the following 90 brands over the course of the week and give feedback on any that really stand out. What is amazing is how much weight Google gives to Wiki pages. Many of these wiki pages include previous law suits of the companies involved (many years out of date), I have no real understanding why they add such information, or even why they list companies in the first place. It is the easiest way for someone to get negative content up the search results by adding a page to Wiki. I thought encyclopedia’s were about how fast a Cheater can run or the Roman Wall, not how a company has had previous law suits against it.