Reputation Management Online

The Indian Premier League (IPL) 2010 has begun yet again with its Bollywood star power and deep pockets of business tycoons and is looking like a well-oiled business enterprise adept at social networking.

All teams, Kolkata KnightRiders (KKR), Deccan Chargers (DC) Rajasthan Royals (RR), Delhi Daredevils (DD), Kings XI Punjab, Chennai Superkings (CSK), Royal Challengers Bangalore (RCB) and Mumbai Indians (MI),l are active on Twitter.

For the first time IPL has tied up with Google and has live video streaming via the IPL YouTube channel so that the great Indian diaspora can enjoy the games from far-flung places around the globe.  In terms of channel views, the first day of IPL 2010 saw the number going up 84 per cent to 880,615 by the second half of the day from 478,057 in the first half. By Sunday, it had crossed 3.1 millions.

For now the quality of the videos being streamed remains to be analysed but there is no denying that as business ventures go, the IPL 2010 takes its online presence seriously.

Tweeting owners: Team owners like Shahrukh Khan, Preity Zinta and Shilpa Shettty; captains like Shane Warne and players like Robin Uttappa and Yuvraj Singh are all busy tweeting away. IPL Chairman Lalit Modi is active on twitter as well along with PR people of each team tweeting about their respective teams. This is celebrity reputation management as well; all things IPL have celebrity status these days in India.

Mobile TV technology companies, gaming portals and online ticket booking sites are all raking in the moolah.

Being active on Twitter is crucial for team owners and more so in the case of Shahrukh Khan (SRK) whose team faced a reputation management crisis like no other – a blogger, who called himself the “fakeiplblogger” on blogspot, regularly trashed the team and its owner with surprising inside info on the workings of the team and its off-scene activity in South Africa last year. The team morale nosedived and KKR were languishing at the bottom.

This time around the buzz is great for KKR,  SRK himself is tweeting his way into people’s hearts and making sure nothing works against his team. A great example of how controversy helped create a buzz is his last movie MNIK (My name is KHAN), thanks to social networking sites and the tag “MNIK” trended worldwide on Twitter and helped the star regain some of his lost popularity.

IPL 2010 stands testimony to how important reputation management through social media is for businesses and sport like cricket these days.