What’s else can motivate you to stay at home this Christmas? With the fall of Flyglobespan, BA managing to stop a strike, Eurostar trains not working and the roads, well quite frankly a nightmare. Why bother having all this stress and just enjoy what I hope is a White Christmas back in the UK.
It was crazy how Eurostar dealt with the crises of people being stuck on the train for 7 hours. The first thing that sprung into my mind is what would happened if that was a fire? Would you be stuck on the train in the middle of the tunnel for 7 hours with smoke building up. I hope not.
What I don’t understand is why so many companies get it wrong when it comes to keeping its customers up to date. I hear time and time again that people are left standing in stations, airpots, etc and don’t have a clue what’s going on. This can be just about the most damaging thing for a companies reputation, management should have responded to their customers immediately, even just to say, sorry we’re on it just not sure what the problem is. If a negative situation happens, sometimes this can turn a potential nightmare into a dream situation if its dealt with correctly.
This is just another blow to tourism in general, with the recession, new flight taxes, companies failing and strikes imminent, you can understand why staycations have become so popular. Unfortunately for Eurostar 1000′s of people are going to remember how they ruined their Christmas. What should Eurostar do now to fix their reputation and win back customers?
Planes, Trains and Automobiles
What’s else can motivate you to stay at home this Christmas? With the fall of Flyglobespan, BA managing to stop a strike, Eurostar trains not working and the roads, well quite frankly a nightmare. Why bother having all this stress and just enjoy what I hope is a White Christmas back in the UK.
It was crazy how Eurostar dealt with the crises of people being stuck on the train for 7 hours. The first thing that sprung into my mind is what would happened if that was a fire? Would you be stuck on the train in the middle of the tunnel for 7 hours with smoke building up. I hope not.
What I don’t understand is why so many companies get it wrong when it comes to keeping its customers up to date. I hear time and time again that people are left standing in stations, airpots, etc and don’t have a clue what’s going on. This can be just about the most damaging thing for a companies reputation, management should have responded to their customers immediately, even just to say, sorry we’re on it just not sure what the problem is. If a negative situation happens, sometimes this can turn a potential nightmare into a dream situation if its dealt with correctly.
This is just another blow to tourism in general, with the recession, new flight taxes, companies failing and strikes imminent, you can understand why staycations have become so popular. Unfortunately for Eurostar 1000′s of people are going to remember how they ruined their Christmas. What should Eurostar do now to fix their reputation and win back customers?