- Appco Group Services
- Reputation management for Hotels – ‘Home away from Home’
- Reputation Management Online Through Right Response!
- Kingfisher Airlines gullibility banking on SBI
- Pfizer pill recall – botched up reputation in wrong pack
- Twitter to lose its reputation as a free speech platform?
- IIPM worried about Google Suggest, why is it so?
- Reputation Management Tip for 2012: Brands need to tap into social media search!
- Facebook Timeline and Reputation Management
- Apple Siri gender bias or glitch?
Sarah Palin’s political reputation hit by the Arizona massacre fallout
January 13, 2011 | 
Author The former Alaska governor, Sarah Palin found herself in the firing range as her opponents unleashed fiery criticisms in the wake of the Arizona massacre that left six people dead. Some of her political opponents suggested that the violent political rhetoric could have played a role in the attempted assassination of Democratic Representative Gabrielle Giffords. Mrs. Palin has been criticized for the website that she created “Take Back the 20″, which included a map of the US with cross hairs on congressional districts of Democrat candidates including Miss Giffords, which she had singled out for defeat. Read the rest of this entry »
Heathrow snow fiasco lands BAA in trouble
The world’s largest airport of Heathrow remained crippled by snow and ice for three days in a row and the unexpected shutdown of Heathrow just before Christmas had put the travel plans of thousands into disarray and left many sleeping on terminal floors. The airport apparently had only a contingency plan to keep the airport fully operational if less than an inch of snow fell and had no equipment manpower, or the crucial chemical de-icers to cope with any massive snow fall. Read the rest of this entry »
Posted in Airline Reputation | 
Tags: airport closure, BAA, gatwick, Heathrow snow fiasco, reputation | 
2 Comments »
Proactive and Reactive Strategies in Online Reputation Management!
Online reputation management cannot be taken for granted. Online reputation management combines a series of strategies and methodologies that when effectively done, help promote a positive online presence for a company. Online Reputation Management (ORM) has two defined branches, Proactive and Reactive. Both branches ensure online actions are controlled and monitored for a positive online presence of a company. Read the rest of this entry »
Top 10 reputation crisis of 2010 – a recap!
Being Reputation Management Consultants, Reputation Management For.com, have come with our list of top 10 reputation crashes in the year that was! Being the festive season and all, we’re doing it as honors awarded to the great captains of Industries, firms, celebrities and brands that went through a reputation storm in 2010… Read the rest of this entry »
Posted in Celebrity Reputation, National Reputation, Personal Reputation, politicians, Reputation Management, Reputation News, Reputation Online | Tags: 2011, BP, Commonwealth Games, Daimler AG, Ethics, Goldman Sachs, Gulf oil spill, HONDA MOTOR CO. LTD., India, Italy, Mel Gibson, Microsoft Corporation, Online Privacy, Privacy, reputation, Silvio Berlusconi, Tiger Woods, TOYOTA MOTOR CORPORATION, yahoo | 3 Comments »
Santander Claus delivers the wrong letters
If something comes down your chimney on christmas eve, it could just be somebody’s else bank statement courtesy of Santander Bank who have admitted sending 35,000 customers to the wrong addresses following what they termed a printing glitch. “Glitch” is the banking term for a monumental customer service cock-up from the bank with nearly the worst customer service reputation in the UK. Santander is the Spanish bank that seems (“seems”) to have avoided the Spanish property meltdown and has gone on a bit of a buying spree since 2007 buying the UK bank/building society Abbey. Since then it has managed to obliterate the bank’s customer service reputation regularly polling at the bottom of customer service surveys.
You really wouldn’t want to be a reputation manager at Santander. The bank has failed to deliver on many of its promises and the brand has picked up little traction since the massive rebrand over the past few years. Of course, bank reputations have not really recovered since 2008 and for most customers, one bank is equally as bad as another. However banks try to position themselves as a “friend for life”, most customers know that the friendship does not extend beyond the first second of an overdraft and they know that all banks are exactly the same!
Santander are likely to be fined heavily by the regulators at the FSA for their latest failing, but it would change the core challenge for banks to make themselves more central to their customers’ lives in a positive way.
Posted in Bank Reputations, Company Reputation, Examples, Product Reviews | Tags: Abbey, Bank, Business, Business/Finance, Customer Service, Grupo Santander, printing glitch, Santander Bank | 1 Comment »
Bank of America – it doesn’t get better!
No single company has had its reputation shredded quite like Bank of America over the past few years except for maybe BP, or ‘British Petroleum’ as President Obama likes to call them. Every day another story comes out over their processes around foreclosures and mortgages. Now Nevada and Arizona have filed suit against Bank of America saying it has been deceiving homeowners trying to avoid foreclosure. Read the rest of this entry »
Posted in Bad Press, Bank Reputations, Company Reputation, Damage Limitation, National Reputation | Tags: Bank of America, Bank of America Corporation, Bank of America Home Loans, BOFA PTE. LTD., BP Plc, Business/Finance, Finance, Foreclosure, MERS, Mortgage, Mortgage servicer, Obama, Personal finance, President, Real estate, Real property law, Subprime lending | 2 Comments »
Lanny’s Pension Pot – Lanny Davis and Ivory Coast
As working men grow older they start to think more about their pension. That must be the reason why old time Clinton adviser, Lanny Davis has decided that working for Ivory Coast dictator is more important than his reputation. For those not following the intricacies of African politics, the Ivory Coast managed to conduct an election last month that observers declared was fair (an unusual state of affairs in Africa). Since then Laurent Gbabgo has decided he does not want to give up power and has started abducting, detaining and torturing his opponents according to Amnesty International. The French government has recommended its nationals leave the country in the light of the situation warning of civil war.
Of course Davis has some pretty dodgy client already including the for-profit universities that are much in the news for the poor quality of education on offer, but if you were a client of Davis you might be feeling a little queasy being labeled with an African dictator. Whilst the UN is calling massive violations of human rights, Davis declares Gbabgo opposes violence.
You wonder why professional people do this. Partly, they are unconcerned about what their clients get up to and partly they simply don’t care about their reputation. If you worked for Lanny Davis, you might be unhappy as well, but then again as Obama signs up the Indefinite detention order, you know that human rights is not a big deal in the States any more.
The Conundrum of Reputational Risk
The lawsuit filed against Ernst & Young for their auditing of Lehman Brothers and their acceptance of the now notorious “Repo 105″ manoeuvre that Lehman used to hide their leverage in their quarterly filing and thereby mislead investors as to the true state of their finances has revealed that some of E&Y’s auditors were concerned and brought up the issue of “reputational risk”.
Reputational risk is growing more fashionable as a concept among strategy thinkers but rarely has much traction among the board or within the C-Suite where a fight between quick profit and long term reputation is usually a round one knockout to profit. Reputational risk is a function that considers the risk of reputation damage as one of the criteria in decision making. The question goes: “what will people think about us or our products if we make this decision, it might be profitable but long term will we lose out as our reputation suffers for being dishonest, etc.” Read the rest of this entry »
Posted in Company Reputation, HR Reputation, National Reputation, Personal Reputation, PR / Public Relations | Tags: Auditing, Banks, Business/Finance, Derivatives, Ernst & Young AG, Ernst & Young s.r.o., Finance, Goldman Sachs, Investment, Investment banks, Lehman Brothers, Lehman Brothers Holdings Inc., Repurchase agreement, reputation, Reputation Management, Reputational risk, Risk, Society | 1 Comment »
Toyota fined $32.4 million for not notifying safety issues
Toyota is to pay a fine of $32 million to the US transportation department for not notifying them on the safety issues in the stipulated time. The auto giant has agreed to do so and this it hopes will bring an unfortunate year to an end.
In a year of major reputation crisis Toyota had it the worst in the auto sector with the recalls and the reputation blitz that followed. Toyota was the worst performer among major automakers in the U S this year, with a rise of just 0.2 percent in its single-biggest market.
While the famed management style – ‘ The Toyota Way‘ may have been great all these years, being such a global leader with a huge US market and managing it all from far far away has had its effects. Traditional management rules from Toyota city, in Japan, probably brought out these problems in the first place.
As far as business reputations go the automaker has had its worst year till date. Recalling 11 million vehicles worldwide and now being slapped a record fine has brought up the pay-out made by the company to nearly $50 million. And billions could follow if related lawsuits succeed.
Posted in Automotive, Company Reputation, Reputation News | Tags: Japan, Reputation Management, Toyota, Toyota fined, Toyota recall, Toyota safety issues | 2 Comments »
AT&T reputation at its worst
Going through all that news about AT&T on the internet, one wonders how the company possibly made it to the elite list. In US, a consumer reports survey of wireless users (subscription required) gives it a thumps down. AT&T finds itself among the last in the list of major carriers. The survey conducted in 26 cities shows how the so-called major wireless carrier enjoys bad reputation in terms of quality and service availability. Users voiced their concern on various issues to start with; circuit capacity, dropped-call frequency, and voice service. On the other hand Verizon Wireless, which has been bashing AT&T for quite sometime came up with “there’s a map for that” ad campaign. Verizon seems to be highlighting the coverage fact as it shows off a map comparing the coverage of Verizon Wireless with AT&T side by side. There seems to be a sarcastic comment ‘chose a network before you pick a phone’. Read the rest of this entry »