Reputation Management Online » Negative Forums

Reputation management- A useful way to track the competition

carolane — Mon, 16 Aug 2010 06:41:35 +0000

Back in the day, if somebody wanted to bad-mouth your business, they had to risk their own reputation to do so. Nowadays they can do it with the aid of thousands of social networking and blog sites with complete animosity. If someone posts a false or a malicious comment or blog, they can go without being noticed – being one among the numerous sites online. So, it’s tempting and easy to be malicious.

Reputation management is more than a service simply for those people who have had negative content levelled against them online. ORM is predominantly for protecting your reputation and keeping it consistent for the entire duration. By paying attention to your customers, you can ensure that you are always offering them what they want, and can adapt your advertising as to attract other potential customers to your custom.

When you open the social media floodgates, you create a channel for people to come and ask help for their various issues. So they may either ask you questions about the various products or services, or it might be a disgruntled customer who is posting negative comments about you, because they are dissatisfied about your product or service.

It is important to monitor your business online:

If you need to take action against the negative comments you need to know exactly where and why they exist.
Find out what people are saying about others’ brands so that you can make sure your business is ahead in the competition.
Know the changing tastes of the people, so that you can adapt your advertising and products range accordingly.
It is essential to know of any many gaps in the market, so you can fill them before your competitors do.
Know what people type into search engines in order to find your products, so that you can adapt your website to include the right keywords.

If you cannot monitor your brand on your own, then you need to make use of the services of an online reputation management firm like Reputation Management For.com, who will do the trick of helping you build, regain and protect your brand name. We offer various services and packages and have great tools and systems in place to protect your name online; it will ultimately help you to have complete control of your business.

Your Business on Google Places

Jayan CM — Wed, 11 Aug 2010 06:56:01 +0000

Six in Ten consumers have confirmed that their decision on where to buy, which hotel to stay and where to travel is purely based on the experience of others. So does your business have a hold on its online reputation?

Google’s two ways conversation for business reviews on its Google Places is an extension of your business to respond to online reviews. As a result, business owners can retort to both negative and positive reviews for their businesses which are left on their Google Places profile.

One of the best things about Google Places is its ability to allow average or small business owners to control their reputation online. Unlike before when customers and clients leave feedback, comments and reviews in website and business owners had no way to respond to those reviews.

Google’s John Maguire states

Engaging with the people who have shared their thoughts about your business is a great way to get to know your customers and find out more.

Google Places allow business owners to deal with their reputation in a better way because this allows them to respond to reviews both positive and negative with same perception as the reviewer. Business houses have to take ownership of their listing; many businesses do not maintain ownership of their Google Places listing which results in damaging their reputation and their business while the business owners remain ignorant.

Apple’s iPhone 4 Antenna Fiasco

Jayan CM — Fri, 02 Jul 2010 04:46:22 +0000

You bought an Apple iPhone 4 and now you walk into one of their stores and say “My iPhone doesn’t work when I hold it in my left hand on the corner of that street.” Pat comes the reply, “Don’t hold it in your left hand and avoid going to that part of the street. That leaves you with the only option, hold your iPhone as suggested by Apple.

The antenna misery of the iPhone 4 has enraged many customers, but denial mode seems to be the norm in Apple camp. Steve Jobs’ rather arrogant response seems he is asking customers to think if calling and receiving calls on their iPhone is really important. Another taunting tone from Apple is like ‘We are working on it.” so chill down relax, enjoy your holidays it’s just a phone and not a big deal.

Steve needs to analyze why every time Apple introduces a new product, it results in more pissed-off customers. Look at the billions you spend only to develop some kind of crap or you think customers are stupid, and they don’t know to hold the iPhone?

As always it’s clear, Apple’s handling of this antenna thing is awful, it reminds me of how Steve handled his illness. If Apple’s customers unite and force them to fix the issue will that look good for the company?

Reputation Management For.com- conducted reputation survey on Google top 20 searches only to find Apple’s Reputation Ranking in a poor picture. Steve needs to wake up and smell the coffee, you messed up the whole issue by not respecting your customers. Though you are one of the few who never admits when you are wrong, this time it’s serious. Face it, tender an apology! Ensure your customers that you will do whatever needed to address customer worries.

Reputation Ranking- Know Your Online Status

Jayan CM — Wed, 16 Jun 2010 10:39:15 +0000

This article focuses on reputation ranking mechanism. When a company or business gets unwanted attention online, there obviously is something fishy about it. The search engines go naughty; they become biased and start ranking the ‘negatives’ on top. After all it’s attracting more visitors. When users search for you online the unofficial flashes before the official website, thus drowning your goodwill.

Take for instance if some firm wants to hire your service and finds no mention or option about you on the first two pages till they spot you on the 4th page of the search result, imagine the kind of damage it will be have on your company. All the negative stuff has pushed you out off sight. Reputation ranking shows what exactly is your position online.

The ranking system is a process that is concluded by feedback and thorough research and data collection mechanism, and then depicted with pictorial representation followed by analysis and summary. The results cannot be manipulated or altered. Unlike other ranking systems that sum up the good and bad reports from customers, reputation rating depicts reliable and accurate facts based on that day’s researches. The intention is to build better and objective ratings and develop trust on Reputation Management system.

Reputation rating systems are becoming an essential tool and it is about finding ways to reduce the influence of bad press. Reputation Management For.com believes that every business needs a proactive measure to be on the web and be a consistent performer. And it only goes on to help you understand your business better.

Online Reputation Management and Social Networking

praveen — Mon, 24 May 2010 05:22:45 +0000

Have you ever given a thought, what could these social networking can offer your company or brand? Well, almost all big or small businesses and brands seems to have adapted the new wave of social networking. Many embraced it as a new fad in the communication scenario, whilst some took it as a tool to elaborate their connectivity power.

But do you know these social networking sites can boost up your online reputation and brand value as well? There are a huge number of social networking sites today like, Twitter, Facebook, Myspace, Ning which have transformed the style of communication and networking to a great level. Apart from millions of individuals and organizations; more than half of the Forturne 100 companies possess a Twitter account. These sites give the platform and space to share information and expand the network easily.

A recent study has even revealed that social networking has been a great helps to build and maintain employee engagement and brand reputation. These networking sites tells where your company’s reputation stands, and it even helps to polish and restructure it, if its dropping down. Twitter and Facebook are those management tools which have come up to pave a way for a forum or open dialogue, bringing your reputation on the positive side.

It even tells what people have to say about your product or brand and what you are missing out. It may sometimes be a threat for your reputation, but by responding to potential allegations you can limit your damages quickly and can get things better. It is essential to understand what all is being said on social networking sites, a wrong statement can be a threat to your reputation. What all you say, remains influential to your brand. But not to undermine the fact that, positive use of these sites can reinforce your brand and online reputation. So, reap from these social networking sites and elevate your online reputation.

SEO – A Part of Your Reputation Management

Jayan CM — Thu, 29 Apr 2010 12:09:54 +0000

If you own a business, no matter what you deal with, your ultimate intention will be to have a growing revenue with a list of happy clients/customers. So the point is your business needs to have a strategic marketing in place to let others know about it. So if it’s online the buzz word is SEO. An essential part of every business- SEO (Search Engine Optimization) is crucial, because it’s effective when you are promoting your business online.

Naturally not everybody will be happy with your business and that leads to the creation of one or more unhappy customers, which is not a good sign. Remember one unhappy customer can give your business a bad name. The funniest part is that Internet being an affordable place, anyone can post anything at their will, and thankfully there are plenty of ways to air comments. So it’s tantamount important for companies to have a tool that allows to monitor negative contents.

Bad comments or reviews are not new to businesses or individuals, in fact people love to comment on anything, which they are not happy with. They say ‘A happy customer will refer you to one, but an unhappy client will literally blow it out off proportion at every given chance to speak.

Negative comment if posted, bookmarked or tweeted; lets be sure it will show up in search engines. Anything that invites maximum hits tends to remain on search engines, unfortunately if your own official website ranks below that, fasten your seat belts, you need reputation management before it turns your business the other way round.

How Social Media can shape Reputation Management

Jayan CM — Wed, 07 Apr 2010 18:28:43 +0000

Most of us think that reputation management is all about responding to negative comments and pushing them down the order in Search engines. But we feel negative comments; good or bad, puts the message loud and clear if somebody is not happy with your brand. It gives you a chance to know what is being said about your company. Before you sit down to shield your reputation, be patient and analyze what is it all about, and if it is true put them in order and implement those changes. It makes sense to let the customer feel that you care for their opinion; the move will improve your online reputation. Otherwise, it will be a to- and-fro endless battle of defending your repute.

The social media plays major role in reputation management, guess what? all the good and bad things about your business are out there in matter of time. Termed as the most easiest and powerful way to tamper your online reputation social media is here to stay. On the other hand it becomes more like a place where you get the feedback about your brand faster than other sources. So guess if the convenient social media has the provision to cross-connect with other social media the reach will be immense. In that case you have one message across the web rather having to put them in bits and pieces in several other websites. So the more convenient it is the more lethal it becomes and the viewer ship is just immense.

We, here at Reputation Management For.com understand that the growing popularity of social media has more to it than what meets the eye. If your brand name happens to be there for any reason, make sure you heed to what is being said about you. And on the contrary if you ignore this feedback you are in trouble, and no matter what, once the issue spirals to other areas and then to forums it will invite more viewers. And the fate of your business and the reputation is all based on this feedback, which is something you do not want.

Online reputation management is all about managing your online presence and this includes monitoring and participating in the social networks actively.

Naomi Campbell- past catching-up

Jayan CM — Sat, 06 Mar 2010 09:35:00 +0000

The British catwalker is again in the news for all the wrong reasons. The extent of her temper has invited suggestion to instate sirens and lights to alert those vulnerable souls she hires. They say ‘When you are with Naomi better don’t say “No”, or else you get a bloody nose. This time it was her 27-year-old-driver, who was boxed and slapped from the back seat of the car in Manhattan. Naomi immediately fled the scene. The driver called 911 and the NYPD was looking for her to be questioned.

Naomi Campbell’s reputation is on the rocks. Just Google Naomi and you will find majority of the websites are related to her bad temper than modeling. She had been in and out of trouble numerous time before, the charges she faced ranges from beating an assistant, hurling mobile at her maid and throwing abuses at British Airways staff.

What is it that makes this sultry siren go wild? Is it because she had a trouble childhood and struggled in life, so all that frustration has to be taken off by beating up people? Money is not a factor and she doesn’t seem much bothered about her reputation. Serious loss in waiting and she need to realize that negative comments influences everybody and travels faster than her imagination. Her recent show to raise funds for Haiti earthquake is over shadowed by bad stories.

Is Naomi Campbell adept to change herself? Half way through this blog I came across the news that Ms. Campbell’s driver has apologized and he is blaming himself for the confusion. How did this happened? Naomi later issued a statement

I have worked very hard on correcting my previous wrongdoings and I will not be held hostage to my past.

We at Reputation Management For.com feel that this was a great PR move by Naomi because she was able to turn this around while the news was still buzzing. But more than that celebrity management is one thing she may need, to realize success and failure in its true form and reputation management to defend her super stardom status.

Naomi Campbell Reputation Management Report

www.consumeraffairs.com Consumer Affairs com what a load of…

Mark — Tue, 09 Feb 2010 12:14:21 +0000

So obviously part of our reputation management is monitoring what people are saying about clients. We of course monitor what is being said about our own business, and it’s amazing what we see.

http://www.consumeraffairs.com/internet/reputationmanagementfor.html

This is a classic attack from either a competitor or from the website owners themselves trying to damage our reputation or force us to pay a premium to add comments. This happens to 1000′s of companies and many are not aware of it until customer cancels a sale after reading bogus and negative comments on such sites.

If you want to comment on their pages this is what they say:

ConsumerAffairs.com is a private, non-govermental entity that empowers consumers by providing a forum for their complaints and a means for them to be contacted by lawyers if their complaints have legal merit. Your complaints and comments may be published, shared with the news media and reviewed by attorneys at no cost to you. See the FAQ for more information.

Please be accurate and fair in your comments. Remember, you are responsible for what you write. We do not proofread your submission so please type carefully — and please, don’t use all capital letters.

Consumer Information Information about you. We do not publish your identity but must have it for our records. If your complaint is published, only your first name will be used on our Web site. See privacy policy for more information. Reports become the property of ConsumerAffairs.com Inc. and may be published, edited or discarded at our sole option.

Why don’t they publish the details of people who complain? Does this mean anyone can write anything without the worry of being sued – I think so?

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

I could not see anyway to have things removed, only options available are to respond:

We offer two different ways to respond to consumer complaints and comments on our site:

1. The complaint form Click on the red “Complaint Button” and insert your business name in the appropriate spot. Your response will be posted as soon as it is reviewed by our moderators. Do not use the customer’s last name or other personal information that you may have. Doing so will result in your being banned permanently from our system.

2. Isertive Instant Response®
This is a premium service that enables businesses to respond directly to consumers, enabling them to resolve complaints and prevent similar problems in the future. Subscribers may also post their responses directly to our site. For more information and an application, visit Isertive.com

The last thing you ever want to do on such a crappy site is respond on it, this will encourage even more people to write negative responses and you can’t control it.

The best thing Google could do is BLACK LIST this site from showing in their reults.

Please let me know if you are having an issue with bogus comments on this site.

Now what are the chances that Consumer Affairs is owned by the same people who own, oh surprise surprise James Hood owns both of the sites http://isertive.com/

WHOIS Info for CONSUMERAFFAIRS.COM

Some information on the domain:
Domain Name: CONSUMERAFFAIRS.COM
Registrar: ENOM, INC.
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Name Server: NS0.DNSMADEEASY.COM
Name Server: NS1.DNSMADEEASY.COM
Name Server: NS2.DNSMADEEASY.COM
Name Server: NS3.DNSMADEEASY.COM

IP:209.20.68.198

Look at how often they have moved servers and changed name, hmmm call me synical!!!

Email Search: is associated with about 1,024,614 domains

Registrant Contact:
ConsumerAffairs.Com, Inc.
James Hood ()

Fax:
11400 W. Olympic Blvd., Suite 200
Los Angeles, CA 90064
US

Administrative Contact:
ConsumerAffairs.Com, Inc.
James Hood ()
+1.2132918086
Fax:
11400 W. Olympic Blvd., Suite 200
Los Angeles, CA 90064
US

Technical Contact:
The Oakton Press, Inc.
James Hood ()
+1.7033596800
Fax: +1.8007790816
11350 Random Hills Drive, Suite 650
Fairfax, VA 22030
US
is associated with about 30 domains
is associated with about 182 domains
Registrar History: 2 registrars with 2 drops.
NS History: 12 changes on 8 unique name servers over 8 years.
IP History: 4 changes on 4 unique name servers over 4 years.
Whois History: 674 records have been archived since 2001-12-20 .
Dedicated Hosting: consumeraffairs.com is hosted on a dedicated server.

WHOIS Info for isertive.com

Registrant Contact:
ConsumerAffairs.Com Inc.
James Hood ()

Fax:
PO Box 3233
Oakton, VA 22124
US

Administrative Contact:
ConsumerAffairs.com
James Hood ()
+1.8778548038
Fax:
PO Box 3233
Oakton, VA 22124
US

Technical Contact:
The Oakton Press, Inc.
James Hood ()
+1.7033596800
Fax: +1.8007790816
11350 Random Hills Drive, Suite 650
Fairfax, VA 22030
US

Status: Active

Name Servers:
ns1.slicehost.net
ns2.slicehost.net
ns3.slicehost.net

Creation date: 13 Aug 2000 16:38:07

Reputation Management for MPs to restore public faith

Jayan CM — Fri, 05 Feb 2010 06:56:35 +0000

Have the public lost faith in MPs? The expenses file shows MPs more than half the entire House of Commons are involved in the controversial expenses scandal. They exploited the system of parliamentary allowances to promote their lifestyles and homes. The revelation has angered many voters and the reputation of the MPs has taken a beating.

People at large knew nothing until the scandal was out in the open and how MPs claimed for items far beyond what was allowed. Change in the system was voiced, but unfortunately there weren’t many takers. The after effect of not heeding that advise is all out in black & white.

It’s not easy to get this scandal off the mind of the taxpayers. While some MPs are guilty for the wrongdoing it has tarnished everyone in the house of Commons with the same brush.

So what does this mean? Is there a need for an urgent damage control to restore public faith?

A need for a strategic reputation management to get back the lost glory. There is no quick-fix method to fix the problem, but MPs need to realize that they are the representatives of their constituency and are not traders.

Politics and politicians are definitely not immune to bad press or negative comments, the above scandal shows how a politicians online reputation can go for a ride even if you are not at fault. You need to apprise the public your accomplishments, and what you are planning to do. This will allow people to respond positively and garner faith in the system.

David Cameron, when said ‘all MPs who do not repay will be sacked and be termed not eligible for election. This is a welcome statement and will infuse confidence in public, and also minimize the resentment in public for those in the House of Commons.

Politician’s reputation holds greater significance as electorate comprising of different age and group will have a common thinking about their representative, which makes sense to them. Let your positive image be known to the public, after all that is all you need to face the polls.