Our finding shows that most doctors worry about negative reviews posted about them on review websites. Physicians’ know that it’s just the mouthing off unhappy patients. Review website often doesn’t take the responsibility to ascertain the negative reviews are baseless and fictional. For example In one case we found a “review” that was demeaning beyond belief, the so-called patient was an ex- girlfriend of that physician and she had a personal agenda in doing so. But not everybody will realize the quality of such information and the significant impact it has on the physician. Read the rest of this entry »
From restaurants to hotels there are reviews for just about everything and doctors are no exception. There are millions of critics eager to post their last night experience about a chicken dish or grumble about a lethargic service and they will find a place to post them. Similarly websites like ratemd.com or angislist.com is a place where users post comments about their physicians. A Doctor will have hundreds of happy patients, but it only takes one bad review to trash a Doctor’s online reputation.
RateMD is just one of numerous sites geared towards reviews is growing all the time and this is going to continue. Google shows signs that they are give much more weight to reviews and will focus on these even more as they continue their focus on getting more into the social network realm. You will see below a screen shot of a search I did for a random Doctors name in NY. I have highlighted in red where the reviews show.
The biggest issue for Doctors is quite often than not they are unable to respond to reviews even if they are incorrect because of Doctor / Patient confidentiality. Where sites like RateMD maybe looking to offer a genuine service in the nature of it 9 times out of 10 most reviews are going to be negative because its human nature to complain and write when you feel you have had a bad service and very difficult to get customers to write when they have a good service. With regards to RateMD, it is difficult to enforce a removal without some sort of court order as the law does not hold them responsible for the content of the site and they rarely respond to requests from doctors without some form of legal obligation. This is incredibly frustrating for all victims caught on the wrong side of such reviews.
Reviews online which are highly visible and question the quality and skill of the doctor which lead in turn to canceled appointments. These reviews not only harm reputations but also hit income as well. It is important to recognise that this is not a on-off situation but an emerging problem for all professionals as patients have a range of websites where they can publish their reviews without any meaningful form of peer-review.We have been planning and implementing a strategy for Doctors to help be proactive and protect themselves from negative reviews. We are very interested to hear from Doctors, medical professionals and institutes who have fallen foul to negative reviews online or maybe just want to be proactive today and stop it happening in the first place.
Please use our contact form if you want to find out more about our reputation management program for Doctors
Recently with the latest Google changes on the suggested drop down have seen a lot more suggestions for complaints and reviews in the last week. We’ve also recently been contacted by a lot of Doctors and medical practices who have found negative reviews and comments when people search them showing up at the top of the search results.
A reputation is absolutely everything to a Dr or hospital, so protecting has to be a top priority just like having insurance. We have recently been investigating different ways to help Doctors protect themselves from negative reviews by finding legitimate channels to publish positive reviews and feedback from patients. We are now building a network of sites to help medical professional with this.
For more details click Doctors Reputation Management.