Reputation Management Online

Google’s local business listings now called Google Places has come up with a chance for local businesses to respond to customer reviews! This is great news for businesses and for reputation management, business owners can now respond directly to reviews both negative and positive.

Local businesses can now deal with the reviews in a positive way and not to mention get a chance to keep in touch with customers and their feedback. Customers on the other hand get to hear from the people behind the scene directly. Google Places has verified business owners and this way you can get verified and respond to customers.

This is, if you look at it Google’s endorsement of reputation management and here at Reputation Management For.com we’d advice you to get into Google Places get listed and verified, and then respond to reviews when they show up.  Google Places even illustrates how to respond to reviews with examples!

As for the annoying reviewer who is just there to make some noise, the best thing a business owner can do is filter them out and look into the ‘real’ customer concerns.

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