Reputation Management Online

Quite often the net like newspapers is full of negative stories with doom and gloom, as this is what sells papers and in a weird way makes people feel better because they can say, well my life might be tough but at least its not as bad as the folks in the news.

One of my New Years resolution was not only to loose a few pounds but also to talk about positive experiences, like when I receive great customer service.  UK2.Net fall into the category yesterday for pushing the extra mile with their customer service.  Ryan called from the UK2 server team yesterday saying he wanted to double check that we were not using our old servers before he turned them off.  I thought this was great not only because Ryan was incredibly friendly and helpful but because in today’s online world it’s so easy just to make everything automated and exclude staff from ever talking with their customers.

Google is learning this the hard way with the launch of their new phone G1 phone and how you need a customer service (the name kind of gives it away) team readily available if you have consumer customers.

In our travel businesses we have seen a direct correlation of improved success when we phone our customers and the sales we make.

So a big 5 star UK2.net keep up the good work!!!

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