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Reputation Trends
January 21, 2010 | 
Author One of the problem with many review sites across the Internet is that the reviews are presented in a timeless zone. Although reviews are dated, it is easy to forget that a critical review is actually two years old rather than last month. As a result changes in quality are difficult to assess without careful analysis of the different reviews and their dates.
One way to solve this would be to introduce reputation trend graphs which show how quality ratings are varying over time. Sure it was bad two years, but all the recent reviews demonstrate that this place/service is much better now. Since most review site collect metrics over time it would be easy to represent them in graphical form. Great for consumers and great for the businesses themselves.
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Posted in Company Reputation, Reviews & Quality | 
Tags: Online Reputation Management, Trending Reputations, TripAdvisor