Reputation Management Online

Imagine this… you are on a flight from Paris to Tokyo and have settled in well in your plush buiness class arrangement dozing away without a care in the world… only to have a rude awakening – Your money’s gone missing!

This is exactly what happened on board an Air France Boeing 777 flight, business class travelers found that the premium they have paid to have their belongings watched while they slept was all in vain! 5 passengers discovered they have lost to the tune of €4,000 when a lady reported that she had lost her money. The thief went throught the wallets and purses and made away with a handsome amount in mid-air.

This is a reputation management nightmare for Air France and it will be interesting to see if they will compensate their customers and appease future travelers who make overnight flights in their jets. Though the rule says the Airline is only responsible for lost baggage and not personal belongings this incident could unnerve a lot of passengers who carry cash on them.

Investigation is underway and unless the thief is caught and all ends well this could lead to something more.

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